Refund policy

RETURN PROCESS

Our Commitment to Quality

Every House of Kensington piece is selected with intention and inspected before it leaves our fulfillment partners. We believe beautiful jewelry should feel as good to wear as it does to receive, which is why every order undergoes a quality review before shipment.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at returnsandregrets@houseofkensington.com with your order number and photos of the issue if you need additional assistance with your return or exchange..

Happy Shopping!