Return Policy

We hope you are happy with your purchase. If for any reason you’re not, we gladly accept returns for store credit within 30 days of the fulfillment date. Please note that all sale items are FINAL SALE and are not eligible for return/exchange.

We will issue you credit once your package has been received and processed by our warehouse. We will issue store credit for the eligible items. Products can be returned within 30 days of initial purchase. The House Of Kensington will handle re-shipping costs for damaged or incorrect items sent.

If you have any questions or need assistance, my team is here to help! We want you to love your experience with us! 

FOR RETURNS: We will issue you credit once your package has been received and processed by our warehouse. We will issue store credit for the eligible items. Products can be returned within 30 days of initial purchase. The House Of Kensington will handle re-shipping costs for damaged or incorrect items sent.

If you received a damaged item or the wrong product, don’t worry! The House of Kensington will cover the re-shipping costs to make things right.

The return address is set by default to the House Of Kensington’s HQ  facility. When we receive a returned shipment, an automated email notification will be sent to you. Fill out the return form on our website. 

Returns/exchanges can be processed online (HERE)

RETURN SHIPPING CHARGES: Please note that shipping charges are non-refundable. The cost of the return shipping label will be deducted from your refund or store credit, if any. 

Return shipping costs are only reimbursable in cases of damaged or incorrectly shipped merchandise.

REFUNDS: Products can be returned within 30 days of initial purchase. The House Of Kensington will handle re-shipping costs for damaged or incorrect items sent. Items must be unworn, with original tags attached, for a full refund. 

Please include a packing invoice; this will let The House Of Kensington team know your order number for all returns. All sale items are FINAL SALE.

REFUND CREDIT: We will issue you credit once your package has been received and processed by our warehouse. We will only issue store credit for the eligible items.

RETURN CONDITIONS

• Original Condition: Returns must be in their original, unused, and unworn condition, free from defects, stains, pet hair, odors, or any signs of use. All tags must be attached.
  
• Condition Check:  Items showing obvious signs of use, including makeup, animal hair, deodorant, perfume, or similar stains, may be refused.
  
• Non-Returnable Items: Jewelry and accessories are not eligible for return, refund, or exchange.
  
• Final Sale Items: Items marked as final sale or specialty items cannot be returned, refunded, or exchanged.
  
• Damaged or Defective Items: If you receive a damaged or defective item, please email us at returnsandregrets@houseofkensington.com. Please include your order number, a description of the issue, and a photo of the item.
  

FOR EXCHANGES: Once your new order has shipped, you will receive an email confirming your exchange along with a new order number and tracking information.  

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please email us at returnsandregrets@houseofkensington.com if you need additional assistance with your return or exchange.

If for any reason you’re not, we gladly accept returns for store credit within 30 days of the fulfillment date. 

Please note that all sale items are FINAL SALE and are not eligible for exchange or return.

CLAIMS FOR MISPRINTS/DAMAGED AND DEFECTIVE ITEMS: Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. 

For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.